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Return Policy

We want you to be happy with your order, so if anything is less than perfect we accept returns for contact lenses provided the boxes are all unopened, unmarked, and unused. Call us within 30 days of the delivery date for a complimentary electronic shipping label that you can print off. Once you have the label, we ask that you ship your contact lenses back to us as soon as possible to initiate your refund. Please place your returning items in a sturdy box or the original package. Make sure that the return label is clearly visible.

Please note: as RGP (rigid gas permeable) lenses are custom made for each individual order, they are a final sale and cannot be returned or exchanged.

To return your order, send an email to hi@onlinelens.com. International returns are not free of charge.


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